【Support】 FAQ - Warranty / Repair

The Orbital2 application does not work

In this case, open the “Task Manager” and forcibly close the running application process. Then restart the application.
Mac: Option + Command + Esc

The response of Orbital2 is slow.

Please try restarting the Orbital2 application. Also, close all applications on your PC you are not using immediately

Where can I get repair and return information on an Orbital2 device I have purchased?

Please contact info_gl@brainmagic.tokyo

How long is the warranty term?

The warranty period is a year.

The arrows of four on the Flat Ring and the Glow Ring do not emit light

Please check that your cable connection is properly, securely connected. If the problem still persists, please contact us from here.

The arrows of four on the Flat Ring emit light, but the Glow Ring does not.

Please make sure your driver was installed properly by clicking on the links below:
For the Windows version, please click HERE.
For the Mac version, please click HERE.

Also, check that the driver you downloaded is compatible with the OS you are running. Also confirm you are currently running an application profile from the application

The Glow Ring is blinking rapidly

Adjust the colour shading you picked. Depending on the specifications of the LED, it may blink rapidly if the colour combination picked cannot be created.